Damage, Deposit & Late Return Policy

Our rule is simple: the person borrowing an item is responsible for it until the lender confirms it is back. Lenders are never on the hook for a borrower's use.

Choose how to protect the lender

• Refundable deposit hold — set by the lender (default 50% of the item's replacement value). It is an authorization hold on your card placed at handover and released within 7 days of a clean return. It is never a payment unless something goes wrong.
• Damage Protection — a small fee (10% of replacement value, min $8, max $150) paid at checkout if you'd rather not have a hold. It waives your liability for accidental damage (spills, snags, broken zips) up to the replacement value. It does not cover loss, theft, non-return, late fees, or deliberate/reckless damage.

Late returns

12-hour grace period, then the lender's daily rate (max 1.5× the rental daily rate) per late day, capped at the item's replacement value. After 10 days late the item is treated as lost.

Damage or loss

The lender reports condition with photos at return. Repair cost (dry-clean, tailor) is charged for minor damage; replacement value for irreparable damage or loss. You get an itemized notice and 48 hours to dispute before charges are final. Normal wear — light creasing, a scent that cleaning removes — is never charged.

Cleaning

Lenders clean between rentals and may add a cleaning fee (max $60). Borrowers should not wash or dry-clean unless the lender asks.

Version 1.0 · Oct 20, 2026